Refund policy

Aristoleo High Phenolic EVOO Return & Refund Policy

Our Commitment to Quality

At Aristoleo+, we take exceptional pride in our certified High Phenolic Extra Virgin Olive Oil food supplements. Each bottle is kept under strict climate control and bottled on demand in biophotonic violet glass bottles, specifically designed to preserve the integrity of the precious contents and mitigate temperature fluctuations during shipping.

No Return Policy - Why We Cannot Accept Returns

Due to the premium nature of our High Phenolic EVOO supplements and our commitment to quality assurance, we cannot accept returns or process refunds once an order has been shipped. Each bottle is:

  • Certified high phenolic through rigorous testing
  • Stored under precise climate-controlled conditions
  • Bottled on demand specifically for your order
  • Packaged in specialized biophotonic violet glass

For these reasons, our products cannot be restocked once they leave our facility, as we cannot guarantee they've maintained the strict environmental conditions necessary for optimal quality.

Damaged Shipments

If your product arrives damaged due to shipping issues:

  1. Contact us immediately upon receipt of a damaged product
  2. Take clear photographs documenting the damage
  3. Our customer care team will schedule a phone consultation to discuss your specific situation
  4. We will work personally with you to ensure your complete satisfaction with our resolution

Missing Deliveries

If your tracking information shows your order as DELIVERED but you have not received it:

  • You must notify Aristoleo within 5 days of the delivery date
  • This timeframe allows us to file a timely claim with the shipping carrier
  • Please note that carriers typically take photographs of packages upon delivery as verification
  • We cannot be responsible for missing orders reported after the 5-day window and will not issue refunds in such cases

We're Here to Help

If you have any questions or concerns about our policy or need assistance with your order, we welcome you to contact us directly:

  • Email: info@aristoleo.com
  • Phone: +1-437-577-3511 or +30 698 5074399
  • Business Hours: Monday through Friday, 9:00 AM - 5:00 PM EST

At Aristoleo+, we value your satisfaction and are committed to providing exceptional customer service. While we maintain a strict no-return policy due to the nature of our premium products, we promise to handle each situation with care and attention to detail.